Privacy Policy

This Policy applies as between you, the User of this Web Site and 'Abercorn Plant & Garden Centre' the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services, Products or Systems therein.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

• Definitions and Interpretation
  In this Policy the following terms shall have the following meanings:

• "Account" means collectively the personal information, payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
• "Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
• "Data" means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
• "Abercorn" means Abercorn Plant & Garden Centre, Beehive Lane, Great Baddow, Chelmsford, CM2 8LX United Kingdom;
• "Service" means collectively any online facilities, tools, services or information that 'Abercorn' makes available through the Web Site either now or in the future;
• "System" means any online communications infrastructure that Abercorn' makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
• "Cookies" means a small text file placed on your computer by 'Abercorn' when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.
• "User" / "Users" means any third party that accesses the Web Site and is not employed by 'Abercorn' and acting in the course of their employment; and
• "Web Site" means the website that you are currently using (abercorn.uk.com unless expressly excluded by their own terms and conditions.

• Data Collected
  Without limitation, any of the following Data may be collected:

• information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services
• information that you provide to us for the purpose of registering with us
• information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
• any other information that you choose to send to us

• A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

• We may use both “session” cookies and “persistent” cookies on the website.  We will use the session cookies to: keep track of you whilst you navigate the website.  We will use the persistent cookies to: enable our website to recognise you when you visit.

• Session cookies will be deleted from your computer when you close your browser.  Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

• We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

• Using your personal information
  Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

• We may use your personal information to:

• (a)   administer the website
• (b)    improve your browsing experience by personalising the website
• (c)     enable your use of the services available on the website
• (d)    send to you goods purchased via the website, and supply to you services purchased via the website
• (e)    send statements and invoices to you, and collect payments from you
• (f)     send you general (non-marketing) commercial communications
• (g)    send you email notifications which you have specifically requested
• (h)    send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
• (i)     provide third parties with statistical information about our users – but this information will not be used to identify any individual user
• (j)     deal with enquiries and complaints made by or about you relating to the website.

• Disclosures
  We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

• In addition, we may disclose your personal information:

• (a)      to the extent that we are required to do so by law.
• (b)      in connection with any legal proceedings or prospective legal proceedings.
• (c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
• (d)    to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
• (e)    to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

• Except as provided in this privacy policy, we will not provide your information to third parties.

• Security of your personal information
  We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
• Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

• Policy amendments
  We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes. 

• Your rights
  You may instruct us to provide you with any personal information we hold about you.  Provision of such information will be subject to:
• (a)      the payment of a fee (currently fixed at £10.00); and
• (b)      the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
• We may withhold such personal information to the extent permitted by law.
• You may instruct us not to process your personal information for marketing purposes by email at any time.  In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

• Third party websites
  The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

• Updating information
  Please let us know if the personal information which we hold about you needs to be corrected or updated.

• Contact
  If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email or by post to the address shown here.

• Data controller
  The data controller responsible in respect of the information collected on this website is David Norman.